Tact and Self-Service Machines


Have you noticed that when inserting notes into self-service machines, or cheques into bank self-deposit kiosks, you have to be very tactile? You have to be much more gentle, and particular, than when engaging with a person, otherwise you ‘upset’ the machine and it rejects the note/cheque. In fact, often, the machines require such a specific handling or ‘touch’ that they are paired with a practiced member of staff who knows just-what-they-need, in order to work… I am hereby trying to show, rather than simply tell, how absolutely absurd this situation is – if the AI takeover begins with self-service machines, it will yield a memorably anxious revolution.

About ejpollard

I was awarded my PhD from Manchester Metropolitan University, UK in December 2013. My thesis explored the notions of origin and ellipsis in the writing of contemporary British novelist Hilary Mantel. I want this blog to express the ideas I have in and around my academic writing. View all posts by ejpollard

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