Tact and Self-Service Machines

ms_self-service-checkout2

Have you noticed that when inserting notes into self-service machines, or cheques into bank self-deposit kiosks, you have to be very tactile? You have to be much more gentle, and particular, than when engaging with a person, otherwise you ‘upset’ the machine and it rejects the note/cheque. In fact, often, the machines require such a specific handling or ‘touch’ that they are paired with a practiced member of staff who knows just-what-they-need, in order to work… I am hereby trying to show, rather than simply tell, how absolutely absurd this situation is – if the AI takeover begins with self-service machines, it will yield a memorably anxious revolution.

Advertisements

About ejpollard

I was awarded my PhD from Manchester Metropolitan University, UK in December 2013. My thesis explored the notions of origin and ellipsis in the writing of contemporary British novelist Hilary Mantel. I want this blog to express the ideas I have in and around my academic writing. View all posts by ejpollard

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: