Tag Archives: Self-Service

Tact and Self-Service Machines

ms_self-service-checkout2

Have you noticed that when inserting notes into self-service machines, or cheques into bank self-deposit kiosks, you have to be very tactile? You have to be much more gentle, and particular, than when engaging with a person, otherwise you ‘upset’ the machine and it rejects the note/cheque. In fact, often, the machines require such a specific handling or ‘touch’ that they are paired with a practiced member of staff who knows just-what-they-need, in order to work… I am hereby trying to show, rather than simply tell, how absolutely absurd this situation is – if the AI takeover begins with self-service machines, it will yield a memorably anxious revolution.